Privacy Policy

1. Introduction
HARD HAT CATERING BELFAST LTD (“we,” “us,” “our”) is committed to protecting the privacy and security of personal information collected from clients, website visitors, and individuals engaging with our services. This Privacy Policy outlines how we collect, use, store, and disclose personal data in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. By using our services or providing information to us, you consent to the practices described herein.

2. Information We Collect
We may collect the following categories of personal information:

  • Contact Details: Names, email addresses, phone numbers, postal addresses, and emergency contact information.
  • Event Information: Event dates, locations, guest counts, dietary requirements (allergies, intolerances, religious or lifestyle restrictions), and menu preferences.
  • Payment Data: Credit/debit card details, bank account information, and transaction history (processed via secure third-party payment providers; we do not store full card details).
  • Website Data: IP addresses, browser types, device information, and usage patterns (collected via cookies and analytics tools to improve website functionality).
  • Communications: Records of emails, calls, or messages exchanged with our team regarding bookings or inquiries.
3. How We Use Your Information
Your personal data is used for the following legitimate purposes:

  • To process and fulfill catering bookings, including menu planning, delivery coordination, and staff allocation.
  • To communicate with you about your booking (confirmations, updates, or changes to service details).
  • To process payments and issue invoices or receipts.
  • To comply with legal obligations (e.g., food safety records, tax documentation).
  • To improve our services (e.g., analyzing feedback, tailoring menus to client preferences).
  • To send marketing communications (with your explicit consent) about promotions, new services, or seasonal offers.
4. Disclosure of Information
We will not share your personal data with third parties unless:

  • Service Providers: Trusted partners assisting with delivery (couriers), payment processing (Stripe/PayPal), or food supply (local vendors) – all bound by confidentiality agreements.
  • Legal Requirements: Disclosure is mandated by law, court order, or regulatory authority (e.g., food safety inspections).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity (with safeguards to protect privacy).
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or theft, including:

  • Encryption of sensitive data (e.g., payment information).
  • Secure storage systems with restricted access.
  • Regular staff training on data protection protocols.
  • Routine audits of data handling processes.
While we strive to ensure security, no method of data transmission over the internet is entirely foolproof. We cannot guarantee absolute security but will take all reasonable steps to mitigate risks.

6. Data Retention
We retain personal data for:

  • 7 years after the event (to comply with tax and legal obligations).
  • 2 years for marketing data (unless you opt out earlier).
  • Indefinitely for anonymized data used for service improvement (no personal identifiers).
Upon request, we will delete your data sooner if it no longer serves a legitimate purpose, subject to legal exceptions.

7. Your Rights
Under GDPR, you have the right to:

  • Access: Request a copy of your personal data held by us.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data (where no legal obligation to retain it exists).
  • Restriction: Limit processing of your data (e.g., during a dispute).
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Refuse processing of data for marketing or non-essential purposes.
To exercise these rights, contact us at millarky8@outlook.com. We will respond within 1 month of your request.

8. Cookies
Our website uses cookies to enhance user experience (e.g., remembering your location for delivery quotes). You can disable cookies via your browser settings, but this may limit website functionality. For details, see our Cookie Policy (available on request).

9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with an updated “Effective Date.” We recommend reviewing it regularly.

10. Contact Us
For questions or concerns about data privacy, email millarky8@outlook.com or write to: 8 Ferndale Parade, Burnthill, BT36 5AJ, GB.
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