Terms and Conditions

• To secure a booking, the Client must provide:

• • Event date, time, and location (including access details for delivery/staff).

• • Estimated guest count (final numbers due 7 days before the event).

• • Menu selections and dietary requirements (finalized 14 days before the event).

• We reserve the right to decline bookings if the event location is unsafe or inaccessible.

• Quotes: Prices are based on guest count, menu choices, and service level (e.g., staffed vs. drop-off). Quotes are valid for 30 days.

• Deposit: A 25% deposit of the total quote is required to confirm the booking (non-refundable except as per clause 5).

• Final Payment: The remaining balance is due 7 days before the event. Late payments may result in service cancellation.

• Additional Costs: Extra guests (beyond the confirmed count) will be charged at the agreed per-person rate. Last-minute menu changes (less than 14 days prior) may incur a £50–£150 fee.

• Menu adjustments must be requested in writing at least 14 days before the event. We cannot guarantee changes made after this deadline.

• The Client must provide full details of dietary restrictions (allergies, vegan/vegetarian requirements) at booking. We will make reasonable efforts to accommodate these but cannot eliminate cross-contamination risks entirely.

• Client Cancellations:

• • 30+ days before the event: Deposit refunded minus a £50 admin fee.

• • 14–29 days before: 50% of the total quote is payable.

• • <14 days before: 100% of the total quote is payable.

• Postponements: Permitted once, subject to availability, with a £50 rescheduling fee. New dates must be within 6 months of the original event.

• Our Cancellations: We may cancel due to extreme circumstances (e.g., staff illness, supplier failure). In such cases, all payments will be refunded, and we will assist in finding alternative caterers where possible.

• We will deliver/serve food at the agreed time. The Client must ensure:

• • Access to the event location (parking, elevators, etc.) for our staff/vehicles.

• • Suitable facilities (power, water, shelter) if on-site preparation is required.

• Delays due to Client negligence (e.g., locked gates, missing contact person) may result in additional charges (£25/hour after the first 30 minutes).

• We accept liability for proven food safety issues caused by our negligence (e.g., food poisoning from contaminated ingredients) up to £10,000.

• We are not liable for:

• • Guest illness due to undisclosed allergies or dietary non-compliance.

• • Loss or damage to Client property (e.g., utensils, decor) unless caused by our staff.

• • Event disruption due to circumstances beyond our control (e.g., extreme weather, accidents).

• Our total liability for any claim shall not exceed the total amount paid for the service.

• Guest behavior (e.g., injury from overconsumption).

• Unauthorized changes to event details (e.g., location changes without notice).

• Breach of these Terms by the Client.